General Terms and Conditions (GTC)

(1) These General Terms and Conditions apply to all orders placed by consumers (§ 13 BGB) via the online shop of Adenci GmbH, Rosenstraße 14, 79108 Freiburg im Breisgau, Germany (hereinafter “Adenci”, “we” or “us”). (2) Deviating terms of the customer are not recognised unless we expressly agree to them in text form.

The purchase contract is concluded with: Adenci GmbH Rosenstraße 14 79108 Freiburg im Breisgau Germany Email: info@adenci.com

(1) The presentation of products in the online shop does not constitute a legally binding offer but a non-binding invitation to place an order. (2) By clicking the “Buy now” button, the customer submits a binding offer to purchase the goods in the shopping bag. (3) The contract is concluded when we accept the order by sending an order confirmation by email or dispatch the goods to the customer. (4) The language available for concluding the contract is German. (5) You can review and correct your entries at any time before submitting your order via the shopping bag and order overview. (6) We store the text of the contract. You can save the GTC relevant to the conclusion of the contract before placing your order using the “Download GTC as PDF” button on this page. In addition, you will receive the content of your order with an order confirmation by email.

(1) All prices are final prices in euros and include statutory VAT. (2) Any shipping costs incurred will be clearly communicated to the customer during the ordering process. (3) The prices stated in the online shop at the time of the order apply.

We generally offer the following payment methods (configurable in the shop): • Credit card (e.g. Visa, Mastercard, American Express) • PayPal • Apple Pay • Google Pay • Stripe Payments The payment methods actually available are displayed to the customer during the ordering process.

(1) Delivery is made to the delivery address specified by the customer. (2) We deliver within Germany. (3) The delivery time is generally 3–5 working days from conclusion of the contract, unless a different delivery time is stated in individual cases. (4) Delivery times stated in the online shop are non-binding unless a fixed delivery time has been promised in individual cases. (5) The risk of accidental loss and accidental deterioration of the goods only passes to the customer upon handover of the goods. (6) If an ordered product is not available, we are entitled to withdraw from the contract. In this case, we will inform the customer immediately and refund any payments already made without delay. (7) If a delivery cannot be made due to incorrect or incomplete address details and is returned to us, the customer bears the costs of reshipment.

Cancellation policy Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us (Adenci GmbH, Rosenstraße 14, 79108 Freiburg im Breisgau, Germany, email: info@adenci.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. You can also declare your withdrawal at any time via the electronic withdrawal function provided on our website, which is available throughout the withdrawal period, clearly highlighted and easily accessible. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Special notes The right of withdrawal does not apply to contracts for the supply of goods that are made to the customer’s specifications or clearly tailored to personal needs (e.g. personalised products), or to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. Model withdrawal form (If you wish to withdraw from the contract, please complete and return this form.) — To Adenci GmbH, Rosenstraße 14, 79108 Freiburg im Breisgau, Germany, email: info@adenci.com: I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*) Ordered on (*)/received on (*): ______________________ Name of consumer(s): ______________________ Address of consumer(s): ______________________ Signature of consumer(s) (only if this form is notified on paper): ______________________ Date: ______________________ (*) Delete as appropriate.

(1) In the event of withdrawal, the goods must be returned to us without undue delay and at the latest within 14 days of the day on which the customer informed us of the withdrawal. (2) The goods must be unworn, unwashed and in a condition consistent with a normal try-on; any labels should not have been removed. (3) The customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The goods remain the property of Adenci GmbH until full payment has been made.

(1) The statutory rights for defects under the provisions of the German Civil Code (BGB) apply. For new goods, the limitation period for claims for defects is two years from delivery of the goods. (2) If a material defect becomes apparent within twelve months of delivery of the goods, it is presumed that the goods were already defective at the time of delivery, unless this presumption is incompatible with the nature of the goods or of the defect. (3) In the event of a defect, you are initially entitled to supplementary performance at your choice (repair or replacement). If supplementary performance fails or is unreasonable, you may, at your option, reduce the purchase price, withdraw from the contract or claim damages. (4) For questions, complaints and claims, please contact info@adenci.com.

(1) We are liable without limitation for damages resulting from injury to life, body or health based on an intentional or negligent breach of duty by us, our legal representatives or vicarious agents. (2) For other damages, we are only liable in cases of intent and gross negligence. (3) Claims under the Product Liability Act and in the event of a breach of essential contractual obligations (cardinal obligations) remain unaffected. In the event of a slightly negligent breach of essential contractual obligations, however, liability is limited to the foreseeable damage typical for the contract.

Information on the processing of personal data can be found in our privacy policy at: https://adenci.com/en/datenschutz.

All content used in the online shop, in particular designs, images, texts and logos, is protected by copyright and is the property of Adenci GmbH or the respective named rights holders. Any use without express consent is prohibited.

We participate in dispute resolution proceedings before a consumer arbitration board. The competent body is the Universal Arbitration Board of the Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, https://www.verbraucher-schlichter.de.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law applies only insofar as it does not restrict mandatory statutory provisions of the state in which the consumer has their habitual residence.

Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall apply in place of the invalid provision.